6.2.4 Changing Case Type

There are times in the investigation when it may be necessary to change the case type of a case. For example, correlation may initially determine that the case was an AML case but upon investigation, it may be decided it is actually related to fraud and should follow a different workflow. Workflows are decided by the case's case type so when the case type is changed, the user will also need to decide which status the case should be in once placed into the new case type. Note that the possible owners and assignees for the new case type cannot be determined until the case has been saved. Therefore, until the case is saved, the owner and assignee drop-down list will show those individuals for the prior case type. Once the case is saved, the user can then change the owner and assignee. For example, if you have changed the case type from AML to Fraud, the owners and assignees will be for AML case type. After saving the case, the Fraud users will be available for the Fraud case type. When the case type is changed, the Audit History is also updated. For more information, see Audit History.

For the Change Case Type action to display on the UI, the administrator must first set specific configurations. For more information on configuration, see the Configuring Change Case Type Action in PMF section in Administration and Configuration Guide.

To change the case type, follow these steps:

1. Navigate to the Take Action window. Go to the Resolution section.
2. Select Change Case Type.
3. Select the new Case Type and new Case Status. The Case Status is the status you want the case to be in when saved. To configure the list of statuses, see the Configuring Change Case Type Action in PMF section in Administration and Configuration Guide.
4. Click Save.