2.2.2 User Roles and Privileges

Enterprise Case Management system offers three different types of user roles for investigating the cases. These are Out of Box roles used in the default workflows.

The following table refers to the list functions that each user role can perform.

Table 2-1 Enterprise Case Management User Roles and Privileges

Privileges	CM Level 1 Analyst	CM Level 1 Supervisor	CM Front Office Analyst	Case Analyst 2	Case Supervisor	Case Administrator	Case Viewer	ECM QC Analyst	ECM QC Supervisor
Access Case Designer						X
Access Manage Common Parameters						X
Access Configuration of Web Services						X
Access Manage Common Gateway Parameters						X
Access Unified Metadata Manager						X
Access Rule Run Framework						X
Access Operations						X
Access PMF						X
Access Data Model Management						X
Access Financial Services Inline Processing Engine						X
Access Utilities						X
Access Data Quality Framework						X
Access Masking Configuration						X
Access Questionnaire						X
View Process Monitor within a case					X			X	X
Search for Case, View Case List, View Case Details and all tabs (operational and business)	X	X	X	X	X		X	X	X
Edit Case Context				X	X			X	X
Print Case to PDF	X	X	X	X	X			X	X
Create New Manual Case			X	X	X
Create New Manual Event	X	X	X	X	X
Save a decision on events	X	X	X	X	X
Preferences	X	X	X	X	X			X	X
Reports				X	X
Link Cases				X	X
Unlink Cases				X	X
Link Events (Add Event – Case Details)	X	X		X	X
Unlink Events				X	X
Add Document	X	X	X	X	X			X	X
Remove Document (added by self)	X	X	X	X	X			X	X
Remove other people's documents					X
Edit Narrative				X	X			X	X
Add New Transactions				X	X
Modify Transactions				X	X
Remove Transactions				X	X
Add New Customers				X	X
Edit Customers				X	X
Remove Customers				X	X
Add New Accounts				X	X
Edit Accounts				X	X
Remove Accounts				X	X
Add New Employee				X	X
Edit Employee				X	X
Remove Employee				X	X
Add New Household				X	X
Edit Household				X	X
Remove Household				X	X
Add New Corresponding Bank				X	X
Edit Corresponding Bank				X	X
Remove Corresponding Bank				X	X
Add New External Entity				X	X
Edit External Entity				X	X
Remove External Entity				X	X
Add New GL Account	X	X		X	X
Edit GL Account	X	X		X	X
Remove GL Account	X	X		X	X
Add New Loss Recovery Data	X	X		X	X
Edit Loss Recovery Data	X	X		X	X
Remove Loss Recovery Data	X	X		X	X
Search/link involved parties to the case				X	X
Edit involved parties				X	X
Designate entities as Involved Party.				X	X
Assigning the Case				X	X
Adding Evidence	X	X	X	X	X
Sending Email (Case Details and Case Search & List)	X	X		X	X
Sending RFI				X	X
Access Search Events	X	X		X	X
Access Research					X
Access Case Allocation Assignment					X	X

Note:

Trusted Pairs and Suppression Administration requires administrators to have specific permissions to access, view and edit submissions. The functions and permissions necessary for those individuals are described below:

• To get Trusted Pairs Admin permission, user role must be mapped with the CMADMNTP (V_FUNCTION_CODE) function.
• To get Designate Trusted Pairs in Case’s Event Details page, the user role must be mapped with the CMDSGTP (V_FUNCTION_CODE) function.
• To get Designate Suppression permission, the user role must be mapped with the CMDSGSUP (V_FUNCTION_CODE) function.
• Update other versions
• To get Suppression edit permission, user role must be mapped with the CMEDITSUP (V_FUNCTION_CODE) function.
• To get Suppression view permission, user role must be mapped with the CMVIEWSUP (V_FUNCTION_CODE) function.

For the CM Level 1 Analyst, CM Level 1 Supervisor, and CM Front Office Analyst users, Take Action and Assign options will not be available OOB. If these users want to access the Take Action and Assign options, map the following functions to these users. The following table describes the Function Mapping.

Table 2-2 Function Mapping

Navigation	Button	Function
Case List	Take Action	CMTKACTN
	Assign	CMASSGN
Case Summary	Take Action	VWCMACTNS
	Assign	VWCMASGN

You must have an FCCM Analytics License to access Reports. If the User Role does not have access to the Reports menu, the User Role must be mapped to the Reports function (RPS).

The User Role must be mapped with the Statement View function (CMSTMTVW) to access the reports via the Statement View option within the case.

Workflow Actions

• AML/FR Case Types

  The following table describes the Workflow Actions.

  Table 2-3 Workflow Actions

  Actions	Case Supervisor	Case Analyst 2
  Recommend Close and Generate SAR		X
  Recommend Close without SAR		X
  Send RFI	X	X
  Reject Recommendation	X
  Approve Recommendation	X
  Close and Generate SAR	X
  Close without SAR	X
  Reopen Case	X

• KYC Case Types
  The following table describes the KYC Case Types.

  Table 2-4 KYC Case Types

  Actions	Case Supervisor	Case Analyst 2
  Recommend Closure - Override Risk Score		X
  Recommend Closure - Accept System Risk Score		X
  Provide Information	X
  Close - Override Risk Score	X
  Close - Accept System Risk Score	X
  Reject Recommendation	X
  Approve Recommendation	X
  Reopen Case	X