19.30 Configuring Different Due Dates for Case Types

This section describes how to configure different Due Dates for Case Types.

You can set different due dates and near due dates for different case types by defining the case type and number of days for due date in KDD_CASETYPE_PARAM_CONFIG table.

To configure due date and near due dates, follow these steps:

1. Enter the V_PARAM_CD as DUE_DT_LMT.
2. Enter the different case types to which the due date is to be set under V_CASE_TYPE.
3. Enter the no. of days under V_PARAM_VALUE.

   Note:

   START_DATE and END_DATE attributes are not yet implemented. They are intended for future use.

   Table 19-23 KDD_CASETYPE_PARAM_CONFIG Table

   Column Name	Attribute Description	OBB Value
   V_PARAM_CD	Due_dt_lmt and near_due_dt_lmt are the two param codes that can be defined in this column.	DUE_DT_LMT and NEAR_DUE_DT_LMT
   V_CASETYPE	The case types for which different due dates must be set can be defined in this column.	All case types.
   V_PARAM_VALUE	No. of days for due date and near due dates for the required case type are defined in this column.	NA.

   You can also set due date for the cases which are created via the correlation batch. To configure due date, refer to the above table.