14.26 Configuring Mode of Transferring Alert Information

This section describes how to configure the Mode of Transferring Alert Information.

This parameter specifies the mode in which business data from an alert to a case is transferred during Promote to Case or Link actions. The parameter value can have only S or A value. Synchronous (S) restricts the user from working on the alert or case until the data transfer action is complete. Asynchronous (A) allows the user to continue to work on the alert or case, while the data transfer is being carried out in the background.

The default value is synchronous (S).

To modify the Mode of Transferring Alert Information, follow these steps:

1. Open the Manage Common Parameters screen.
2. Select Used for design from the Parameter Category drop-down list.
3. Select Mode of Transferring Alert Information from the Parameter Name drop-down list.
4. Edit the required parameter details and click Save. A confirmation dialog box appears with the message: Would you like to Save these actions?
5. Click OK. A dialog box appears with the message: Update Operation Successful.
6. Click OK. The Manage Common Parameters page is displayed.