16.3 CS and ECM Table Mapping for Alert Status Customization
This section describes the CS and ECM Table Mapping for Alert Status Customization.
When L2 Investigation is enabled and if there is any customization of the alert workflow (status, action, or standard comments) done to the Customer Screening (CS) dimension tables listed in the following table, then update the same data in the corresponding ECM dimension table. As a result Alert summary for the escalated case will be visible in Enterprise Case Management (ECM) application. The following table provides the list CS dimensions tables and corresponding ECM dimension table
Table 16-4 CS and ECM Dimension Table
| CS Dimension Tables | ECM Dimension Tables |
|---|---|
| FCC_ZCS_STATUS_DIM | FCC_CS_CM_STATUS_DIM |
| FCC_ZCS_STATUS_TL | FCC_CS_CM_STATUS_TL |
| FCC_ZCS_ALERT_PRIORITY_DIM | FCC_CS_CM_ALERT_PRIORITY_DIM |
| FCC_ZCS_ALERT_PRIORITY_TL | FCC_CS_CM_ALERT_PRIORITY_TL |
| FCC_ZCS_SCREENING_MODE_DIM | FCC_CS_CM_SCREENING_MODE_DIM |
| FCC_ZCS_SCREENING_MODE_TL | FCC_CS_CM_SCREENING_MODE_TL |
| FCC_ZCS_ALERT_TYPE_DIM | FCC_CS_CM_ALERT_TYPE_DIM |
| FCC_ZCS_ALERT_TYPE_TL | FCC_CS_CM_ALERT_TYPE_TL |
| FCC_SAN_ALERT_STD_CMNTS_MAP | FCC_CS_ESC_AL_STDCMNTS |
| FCC_SAN_STD_CMNTS_DIM | FCC_CS_CM_SAN_STD_CMNTS_DIM |
| FCC_SAN_STD_CMNTS_TL | FCC_CS_CM_SAN_STD_CMNTS_TL |
| FCC_ZCS_ALERT_ACTIONS_DIM | FCC_CS_CM_ALERT_ACTIONS_DIM |
| FCC_ZCS_ALERT_ACTIONS_TL | FCC_CS_CM_ALERT_ACTIONS_TL |
| FCC_ZCS_EVENT_STATUS_DIM | FCC_CS_CM_EVENT_STATUS_DIM |
| FCC_ZCS_EVENT_STATUS_TL | FCC_CS_CM_EVENT_STATUS_TL |
| FCC_SAN_EVENTS_STD_CMNTS_MAP | FCC_CS_ESC_EVNT_STDCMNTS |
| FCC_ZCS_MATCH_RULE_DIM | FCC_CS_CM_MATCH_RULE_DIM |
| FCC_ZCS_MTCH_RULE_ENT_ATTR_MAP | FCC_CS_CM_MTCH_RULE_ENT_ATRMAP |
| FCC_ZCS_ENTITY_ATTR_DIM | FCC_CS_CM_ENTITY_ATTR_DIM |
| FCC_ZCS_MTCH_RULE_WLS_ATTR_MAP | FCC_CS_CM_MTCH_RULE_WLS_ATRMAP |
| FCC_SAN_SCMNTS_ENTITY_ACTN_MAP | FCC_CSCM_SCMNTS_ENT_ACTN_MAP |
| FCC_SAN_STD_CMNTS_ENTITY_MAP | FCC_CSCM_STD_CMNTS_ENT_MAP |