14.45 Exclude Case Type from Create Case

This section describes how to exclude Case Type from Create Case.

To exclude any Case Type from the Create Case drop-down add those Case Types Code (CASE_TYPE_CD) entries in the ATTR_11_VALUE_TX column of the KDD_INSTALL_PARAM table with param_id=3023.

You can also exclude the unwanted case types from the Create Case drop-down through the UI.

To exclude Case Type from the Create Case screen, follow these steps:
  1. Open the Manage Common Parameters screen.
  2. Select Used for Design from the Parameter Category drop-down list.
  3. SelectCase Type Exclusion in the Create Case dropdownfrom the Parameter Name drop-down list.
  4. Edit the required parameter details as:

    Parameter Value = Y

    Attribute 11 Value = Add the case types which needs to be excluded from the Create Case drop-down list. For example: AML_CA, AML_DD.

  5. Click Save. A confirmation dialog box appears asking: Would you like to Save these actions?
  6. Click OK. A Confirmation dialog box appears with the message: Update Operation Successful.
  7. Click OK. The Manage Common Parameters page is displayed.