21 FAQs
This section of the document consists of resolution to the frequently asked questions during the configuration.
What should be done if the batch fails during the initial task?
Check if V_GROUP_NAME has been passed correctly in the START batch and Backend servers are UP (such as ICC as well as agent servers)
What should be done if the second/third task is struggling to start?
Login to Config Schema and execute the following query:
Select * from PR2_PROCESS_TASK_PARAMETER
Make sure that the V_TASK_PARAMETER_VALUE column has the correct SOURCENAME, and also LOAD- TYPE is correct.
What should be done if any process inside the batch fails?
Follow these steps:
- Navigate to $FIC_HOME/ficdb/log and check the logs, and resolve the issues.
- Once the issue is resolved, then navigate to Common Tasks UI and select Operations.
- Select Batch execution and Restart the batch which is failed.
What should be done if the batch needs a rerun?
Remove all the CA tables data for the MISDATE and Data Origin. Start a new batch again.
There can be cases where the source schema is different but data resides in the same instance. In this case, Grant select to all user tables that need to be provided to the ECM Atomic schema from the source schema.
What should be done if Correlation fails in the first-time run?
Make sure to run the correlation.sh file. For more information, see the Pre-batch Execution Configuration.
Can I run the Batch again if data-loaded to CA went wrong?
- Yes, you can trigger a new batch. Before running the batch, you must clear all the data from all business, evented, and event tables for that MIS Date and Data Origin.
- Yes, you can trigger a new batch. Before that, you must remove the data from the Event tables. This will take more time than the above option.
What should I do, if I have loaded a few wrong records into a few business tables?
- You can trigger a new batch. Before running the batch, you must clear all the data from all business, evented and event tables for that MIS Date and Data Origin
- You can remove the data from the business tables for MIS Date and Data Origin, then run the batch only including the process for which you need to correct the data, and then end this batch. This will take more time than the above option.
How can I create new attributes?
To understand how to create new attributes, see the ECM Case Type Attributes section.
How do I manage the parameters of attributes?
Setting the parameters for attributes is completed in the database. The parameters available are:
- Manual create case page
- Case search page
- Case Search results page
- Display page of Case Context
- Editable page of Case Context
To understand how to modify these parameters, see the ECM Case Type Attributes section.
Can I set the order of the tabs to define how the as seen in a case?
Yes. In the Case of Type Designer, you can drag and drop the entities tabs to the order you desire and that will be replicated in the individual case. At this time individual users are not allowed to re-order the tab.
How do I define the tab a user lands on when entering the case details?
Whichever entity you have defined as the furthest to the left in the Case Entities section of that Case Type will be the tab a user lands on when the access the Case Details.
What is the Event Details tab?
The Event Details tab displays all the events associated with the case. Unless specified otherwise these would be created in FCCM Behavior Detection or external events ingested into the ECM landing area. Other products have similar tabs which are labeled accordingly in the Case Entities section for each Case Type. It is recommended that these tabs be the default landing tab for users when they access the case details.
Can I deactivate a case type or case class?
Not available in the current version.
Can I rename tabs?
Currently, individual users cannot rename their tabs. However, it is possible to change the name of the tabor make it different from what is Case Designer. Case Designer tab names pull from KDD_CASEEN- TITY_MASTER. The Case UI pulls from AAI_FF_FORMS_CONTAINERS_TL
Can the business entities that I see in a case be dependent on the types of events associated with the case and not explicitly defined in the Case Type?
The business entities displayed are only those defined in the case type definition. In previous versions of ECM, some tabs were displayed dynamically based on if the focus of an event contains those entities. This feature will be reserved for future releases.
What happens if I change the attribute and entity configuration of a case type for a case type which is currently active?
The updated case type will apply to all cases of that type. Both those currently active and all new cases.
What happens if I change the underlying PMF workflow definition for a case type which is currently active?
For more information, see the PMF section.
Table 21-1 Products and their Licensing Description
| Products | Licensing Description |
|---|---|
|
Each Oracle Financial Services Enterprise Case Management application pack includes the following product:
|
Prerequisites
Important Notes:
|