10 Promoting to Case (PTC)

This section describes how to promote to a Case.

The group of events is identified for correlation-based on business entries in an application, for example, BD, CS, KYC, TBAML, STDO, Third-party. This is performed based on the configurable set of rules. Once the correlation is defined, every entity will have event scoring, the entity will have entity scoring. Also, correlation scoring is performed. After scoring, an event can be promoted to the case if it crosses the defined threshold. This is decided based on pre-scoring. Pre-scoring is performed on event scoring, entity scoring, and correlation scoring.

The following event types are promoted to the case:

  • BD
  • CS
  • KYC
  • TBAML
  • STDO
  • Third-party

Once an event is promoted, an Administrator decides for Pre-case to the promotion and creates a case.

Configuring PTC

The scoring for PTC is performed in the Inline Processing Engine (IPE). For more information on scoring, see the Scoring section.

You can define the threshold to promote an event to the case using the Business Processor. A Business Processor encapsulates a business logic for assigning a value to a measure as a function of observed values for other measures.

To configure PTC, follow these steps:
  1. Navigate to the ECM Home Page and select Common Tasks and select Unified Metadata Manager.
  2. Click Business Metadata Management and select the Business Processor. The Business Processor page is displayed.
  3. Click Edit. The Business Processor page is displayed.

    Figure 10-1 Adding Business Process

    This image shows Add Business Process screen.
  4. Enter the required details and click Save. For more information, see the Oracle Financial Services Analytical Applications Infrastructure User Guide.

    The new threshold limit is defined.