B.5 Sample Responses for Adding Customer to Case
This section lists sample responses for the Adding Customer to Case API
Table B-5 Sample Responses for Adding Customer to Case
| SL No | Description | Response | Response Type and Status |
|---|---|---|---|
| 1 | This is the response when customer addition to an existing case is successful. | {"MESSAGE": "Customers addition was successful.", "STATUS":
"SUCCESS","RESULTARRAY": [{"MESSAGE": "Customers addition was
successful.", "STATUS": "SUCCESS","caseId": "CA100","customers":
[{"MESSAGE": "Customer addedsuccessfully.", "STATUS":
"SUCCESS","customerId":"CUST5"},{"MESSAGE": "Customer
addedsuccessfully.", "STATUS": "SUCCESS","customerId":"CUST6"}]}]
} |
OK 200 |
| 2 | This is the response when customer addition to an existing case is partially successful. | {"MESSAGE": "Customers addition was partially successful.",
"STATUS": "PARTIALSUCCESS","RESULTARRAY": [{"MESSAGE": "Customers
addition was successful.", "STATUS": "SUCCESS","caseId":
"CA100","customers": [{"MESSAGE": "Customer addedsuccessfully.",
"STATUS": "SUCCESS","customerId":"CUST5"},{"MESSAGE": "Customer
addedsuccessfully.", "STATUS":
"SUCCESS","customerId":"CUST6"}]},{"MESSAGE": "Customers addition
failed.", "STATUS": "FAILED","caseId": "CA101","customers":
[{"MESSAGE": "Customer does not exist in business.", "STATUS":
"FAILED","customerId": "CUST3"},{"MESSAGE": "Customer already
exists.", "STATUS": "FAILED", "customerId":"CUST4" } ] } ]
} |
OK 200 |
| 3 | This is the response when there is a problem with the input data | {"MESSAGE": "Invalid JSON Input format. Please correct the
data.", "STATUS": "FAILED" } |
ERROR 400 |
| 4 | This is the response when the request fails because of multiple errors. | {"MESSAGE": "Customers addition failed.", "STATUS":
"FAILED","RESULTARRAY": [{"MESSAGE": "Customers addition failed.",
"STATUS": "FAILED","caseId": "CA103","customers": [{"MESSAGE":
"Customer account does not exists.", "STATUS":
"FAILED","customerId": "CUST5"},{"MESSAGE": "Customer online account
does not exists.", "STATUS": "FAILED","customerId":
"CUST6"},{"MESSAGE": "Customer insertion failed as error occurred
while inserting into customer related tables.","STATUS":
"FAILED","customerId": "CUST7"}]},{"MESSAGE": "Case does not
exist.", "STATUS":"FAILED","caseId":"CA3600","customers":
[{"MESSAGE": null, "STATUS": null,"customerId": null}]},{ "MESSAGE":
"Case is locked by another user CASEANA1.", "STATUS":
"FAILED","caseId": "CA360", "customers": |
ERROR 500 |
| 5 | This is the response when the request fails because of server errors. | {"MESSAGE": "Customers addition failed.", "STATUS":
"FAILED","RESULTARRAY": [{"MESSAGE": "Internal error occurred.
Please contact system administrator.", "STATUS": "FAILED","caseId":
"CA103"}] } |
ERROR 500 |