3 New Features/Enhancements

The following is the list of new features and enhancements included in OFS Enterprise Case Management Release 8.1.2.12.0:

• Prevent Duplicate Case Creation - When events are purged from an existing case, entity information from the remaining events is retained. Future events for those entities will now extend to the existing open case instead of creating a new case.
• Update Last Modified Date for Purged Cases - Cases purged as part of Event Purge will now have the last updated date column updated to the system date, making it easier to identify cases purged through this process.
• Improved Order of Displaying Event Information - Generic Event Information will now be displayed in the same order as it appears in the JSON.
• Enhanced RFI Email and Questionnaire Details - Configuration is available only for the RFI email subject, allowing it to display either the Case ID or, where selected, the related entity information. For RFI unique code emails and the Questionnaire Response page header, this configuration does not apply. They will always display both the Case ID and the related entity information (where applicable).
• Support for Multiple Customer Email Addresses - The Create Event and Promote to Case API, as well as the Create Event and Extend to Existing Case API, now support multiple customer email addresses.