4.4.1.6 Adding Transactions

You can add transactions to the selected case.

Note:

• You should be assignee for the case to take action.
• You cannot take action when status of the case is closed.
• To use the search bar options, see the Using Interactive Reports section.

To add transactions, follow these steps:

1. Click Actions menu and select Transactions. The Transactions pane is displayed.
2. Select the required transaction check box(es) and click Add Transactions. The selected transaction is added to the case.