4.4.1.3 Assigning the Cases

You can assign a case to another user to investigate the case.

Note:

In the Assignee History, you can view the assignees in the order from which they were entered to the most recent on top to view the case progress.

To update the assignee, follow these steps:

1. Click Actions menu and select Assignee. The Assignee pane is displayed.
2. From the Assignee drop-down list, select the user that you want to assign case.
3. Click Submit. The case is updated with the new assignee.