4.2 Investigating CS Cases

There are a number of case types for Customer Screening cases which correspond to the source of the data and the categorization of the watchlist record for example CS_SAN are sanctions matches on customer records.

For any CS case types user can view the following options:

• Viewing the Audit History
• Using Case View / Using Entity View

Event Details

Users can view event and customer details associated with the case and you can also filter the case details, either Event ID or Match quality using Sort By drop-down list.

The status of all events associated with the case is always Open. Based on your investigation, change the event status from Open to Closure (Closed as True Positive or False Positive).

Note:

Once the Event ID has been set to False Positive, after the investigation you can also change the Event ID status from False Positive to True Positive vice versa.

Click on the Event ID hyperlink to view the information such as Customer and Watchlist Details associated with the Event.