5 Audit History
The Audit History provides to track the record changes made in system configuration.
You can track what field changed, what it changed from and to, who did
it, and when. Audit History mainly serves the following purposes:
- Capture a full audit trail of configuration changes to meet legal requirements.
- Assist with system troubleshooting when needed.
You can track changes made to the following Admin screens:
- Jurisdiction
- Security Mappings
- Business Domains
- Case Priority
- Case System Parameters
Searching Audit History Records
You can search for specific records from the Audit History. You can search by action taken, by time frame (from-to), and by the user who took action.
To search for records, follow these steps: