6 Creating Cases

Cases are created for investigating business entities involved in potentially suspicious events.

If there is a need for investigation on an entity for which there are no open cases, then you can create a case manually and proceed with the investigation.

Note:

• To create a manual case for an Analyst User, the User should be mapped to the CM Analyst User Group (CMANALYSTGRP) along with the IHUB Analyst User Group (IHUBANALYSTGRP).
• To create a manual case for Supervisor User, the User should be mapped to the CM Supervisor User Group (CMSUPERVISORGRP) along with the IHUB Supervisor User Group (IHUBSUPERVISORGRP).
• Only users with relevant case-creation permissions can create a case.
• Cases are created based on the case type and users cannot create TF_RT, CS and KYC cases manually.
• Case types are displayed based on the logged in user.

To create a case manually, follow these steps:

1. On the Investigation Hub page, click Create Case. The Select Case Attributes page is displayed. You can enter/select fields as described in the following table.

   Table 6-1 Select Case Attributes - Fields and Descriptions

   Fields	Description
   Case Title	Enter the unique Case Title.
   Case Type	From the drop-down list, select the Case Type that you want to create a case.
   Due Date	Select the Due Date by which action must be taken on the case.
   Jurisdiction	From the drop-down list, select the Jurisdiction to which the case belongs.
   Business Domain	From the drop-down list, Select the Business Domain. Note: It will be listed based on the selected jurisdiction.
   Assignee	From the drop-down list, Select the Case Assignee.
   Case Description	Enter description about the case.
   Priority	Select the Case Priority. The available options are High, Medium, and Low.

   Note:

   All the fields are mandatory except Case Description and Select Entity.
2. Select an entity that will be the focal entity of this case. You can either search for an entity by Entity ID or Entity Name.

   Note:

   You must select an entity with Entity Type as Customer/Account/External Entity.

3. Click Continue. The selected entity is added and displayed on the Select Case Attributes page.
4. Click Transactions. The Select transactions pane is displayed.

   Note:

   Adding transactions to the case is optional.

5. Select one or more transactions to be linked to this case.
6. Click Continue. The selected transaction(s) is added and displayed on the Select Case Attributes page.
7. Click Create Case. The case is created and added to the Case List View page.