5.1.5 Updating the Case Details

You can update the priority and due date of the selected case and provide comments.

Note:

• You should be assignee for the case to take action.
• You cannot take action when status of the case is closed.
• In the Update History, you can view the case's history in terms of case priority and due date related changes in the order from which they were entered to the most recent change on top.

To update the case details, follow these steps:

1. Click Actions menu and select Case Details. The Case Details pane is displayed.
2. Select case priority from the Priority drop-down list. The options are High, Medium, and Low.
3. Update the Due Date by entering a date into the text box or by selecting a date from the calendar.
4. Enter Comments about this case update.
5. Click Submit. The case is updated with new changes.