8.2.2 Updating Case Template

Users can update case template based on their requirement.

To update the case template, follow these steps:

1. Click Open icon to view the Ask Oracle page.
2. Click Admin menu. The Investigation Hub Administration page is displayed.
3. Click Manage Case Templates link. The Narrative Templates page is displayed.
4. Select and click the template that you want to update. The Create Template page is displayed.
5. Update the required changes and click Apply Changes. The template is updated with new changes.

   Note:

   If you want to delete the template, then click Delete.