5.1.8 Updating Override KYC Risk Score

Users can override the system generated risk score using the Override KYC Score action.

Note:

This section is applicable only for Know Your Customer (KYC) cases.

To override the KYC risk score, follow these steps:

1. Click Actions menu and select Override KYC Score. The Override KYC Risk Score pane is displayed.
2. Enter the Risk Score. The risk score ranges are Low (0-50), Medium (51-80), and High (81-100).
   Users can modify the risk score ranges based on their requirement. To modify, follow these steps:
   1. Pipeline should be mapped to the jurisdiction. For more information, see Jurisdiction Pipeline Mapping section in the Know Your Customer Cloud Service Administration Guide.
   2. Select the respective pipeline and update the risk score. For more information, see Using the Risk Assessment Widget section in the Using Pipeline Designer Guide.
3. Update the Next Review Date by entering a date into the text box or by selecting a date from the calendar.

   Note:

   This field displays only for KYC Batch Case Type.
4. Enter the Comments about this override KYC risk score.
5. Click Submit. The new risk score and next review date if applicable are updated to the case.
   In the History, you can view the statuses in the order from which they were entered to the most recent on top to view the case progress.