4.2.1 Using Case View

This topic provides information about investigating the Customer Screening cases in a Case view.

You can view case details at the top of the Case Summary Page. Users can investigate cases either in Case View or Entity View. By default, Case View is displayed on the Case Summary Page. Click on the Entity View button to view the entity details. For more information about entity view, see the Using Entity View section.

Note:

  • The CS_314a case type enables the screening of Customer against the 314(a) watchlist and the events cover the time period of 12 months.
  • The CS_314a_TRXN case type enables the screening of External Entity along with transaction counterparties against the 314(a) watchlist.

Customer Details

On the left pane, users can view customer details associated with the case.

Note:

The Customer Details display for all CS cases except the CS_314a_TRXN case type.

External Entity Details

On the left pane, users can view external entity and transactions details with customers for this case. Click Transaction Details link to view the list of transactions associated with this external entity.

Note:

The External Entity Details display only for CS_314a_TRXN case type.

Event Details

On the right pane, users can view event details associated with the case and you can also filter the case details either Event ID or Match quality using Sort By drop-down list. Click Event ID link to view the following event details:
  • Customer Details
  • External Entity Details

    Note:

    External Entity Details display only for CS_314a_TRXN case type.
  • Watchlist Details
  • Address
  • Identifiers
  • Additional Details
  • Watchlist URLs
    • To view the profile details, click the link displayed in Profile Hyperlink.
    • To view the entity details, click the link displayed in Search Entity on Web.
The status of all events associated with the case is always Open status. Based on your investigation, change the event status from Open to Closure (Closed as True Positive or False Positive).

Note:

You can close the case (make it false positive or true positive) only after providing your comments.

Note:

Once the Event has been set to False Positive, you can also change the Event status from False Positive to True Positive or Reopen status and vice versa.

To view the events as a list, click the List View icon on the right-hand side of the screen. Using this view you can take actions on multiple events at the same time.

You can also sort the list of events based on event id, match quality and so on. And, also you can filter the list based on the watchlist.

Some events are automatically moved to the Auto-Eliminated Events section after the case is created and the reason is mentioned in the Event Details page. For more information about auto-elimination, see the Using Auto Elimination Rules Widget section in the Oracle® Financial Crime and Compliance Management Cloud Service Using Pipeline Designer Guide.

To move the status of multiple events at the same time, click the List View and then select the events and click True Positive or False Positive.

You can view the latest comments against the event by clicking the comment icon.

To view all comments for an event, click the Audit History.