4.3.2 Case Action

This section describes how to take action on the selected TF case(s). It is important to note that the case cannot be actioned until all events have been viewed by the user taking the case closure action.

Note:

IHTFSUPASSIGNEE is the new function created for supervisor users for TF cases. By default, for existing user roles, the IHTFSUPASSIGNEE function is mapped to IHSUPERVSR and IHTFSUPERVSR roles. When creating new role code for supervisor role, map it to the IHTFSUPASSIGNEE function to get the supervisor users in the Select Supervisor drop-down menu in TF case actions.

Note:

IHTFANLYSTASSIGNEE is the new function created for analyst users for TF cases. By default, for existing user roles, the IHTFANLYSTASSIGNEE function is mapped to IHANALYST and IHTFANALYST roles. When creating new role code for analyst role, map it to the IHTFANLYSTASSIGNEE function to get the analyst users in the Select Analyst drop-down menu in TF case actions.