9.2 Real-Time Customer Screening for Individual

Users can perform real-time customer screening with and without creating a case by selecting Screen and Create Case and Screen buttons to screen individual records. By default, individual screen type is selected.

To screen the individual records, follow these steps:
  1. On the Select an Individual or Entity to screen page, select the Individual type.
  2. Enter/Select the fields as described in the following table.

    Note:

    The fields such as Jurisdiction, Business Domain, First Name, and Last Name are mandatory and the remaining fields are optional.

    Table 9-1 Field Description - Individual Records

    Field Description
    Jurisdiction From the drop-down list, select the jurisdiction to which the Individual belongs.
    Business Domain From the drop-down list, select the business domain to which the Individual belongs.
    Full Name Either you can enter the full name of the individual or this field gets populated from the entries provided in First Name, Middle Name and Last Name fields.

    Note: If you provide the full name, you need not provide the first, middle and last name.

    First Name Enter the individual's first name.
    Middle Name Enter the individual's middle name.
    Last Name Enter the individual's last name.

    Note: You can provide the full name or ensure that you provide the first and last name of the entity for conducting the search.

    Date of Birth Enter or select the individual's date of birth.

    To enter the date, click inside the field. The date must be in the format MM/DD/YY.

    OR

    To select the date, click Select Date icon and select the date from the date picker.
    Place of Birth From the drop-down list, select the country where the individual was born.
    Country of Residence From the drop-down list, select the country where the individual resides.
    Citizenship Select the individual's citizenship.
    Secondary Citizenship Select the individual's secondary citizenship.
    Advanced Search Click Advanced Search to view and update additional fields if required for matching results.
    System Identifiers Enter the following System Identifiers details:
    • Source Request ID: Enter the unique ID for the individual. The Source Request ID is used suppress the Batch alert for a customer who has a real-time screening alert.
    • Applicant ID: Enter the individual's applicant ID number. You can provide alphanumeric characters.
    • Existing Internal ID: Enter the individual's internal ID. This is a unique identification number used by the individual.
    Candidate Identifiers Enter the following Candidate Identifier details:
    • Title: Enter the honorific used to address the individual.
    • Gender: From the drop-down list, select the individual's gender.
    • Year of Birth: Enter the year of birth in the format YYYY.
    • Aliases: Enter the aliases used by the individual.
    • Policy ID: Enter the policy ID used by the individual.
    • Customer ID: Enter the customer ID used by the individual.

    Note: The Full Name and Year of Birth fields are updated automatically based on the First Name, Last Name, and Date of Birth fields of the individual.

    Document Identifiers Enter/Select the following Document Identifiers details:
    • Type: Enter the document provided to verify the individual's identity.
    • Document Number: Enter the document number of the document type provided by the individual.
    • Issuing Country: From the drop-down list, select the country where the document used to verify the individual's identity is issued.

    Click Add Another Document Identifier to add another identifier field for the document details.

    Note: If you want to delete the additionally added document identifier, then click Delete icon which appears on the field.

    Address Enter/Select the following address details:
    • Address Type: From the drop-down list, select the Address Type.
    • Street Line 1: Enter the individual's residential address
    • City: Enter the city in which the individual resides.
    • State: Enter the state in which the individual resides.
    • Country: From the drop-down list, select the country where the individual resides.
    • Postal Code: Enter the postal code of the city where the individual resides.

    Click Add Another Address to add another address details for the individual.

    Note: If you want to delete the additionally added address details, then click Delete icon which appears on the field.

  3. To screen cases, click Screen.

    The Matches screen is displayed with details like customer prospect and the searches are displayed. To create a case, click Create Case.

    You can filter the searches based on the Watchlist Type and Watchlist Subtype, and sort the results based on Match Quality.

    To screen and create RT cases, click Screen and Create Case.

    The case is created with matches having case id, and event ids.

    To view all the screening details and case creation details, click the Screening History tab.
    • If there are matches to the specified keywords, then the screening is complete with status as Matches Found.
    • If the screening is still happening in the background the status is displayed as Matches Found - Case Creation In Progress.

      If the screening is in-progress, a banner is displayed stating the screening is in-progress. Click Refresh Now to view the latest status of the screening or screening and creation of cases.

    • If you have selected screening and create case, then the status is displayed as Matches Found - Case Created.
    • If there are no matches to the selected criteria, then the status is displayed as No Matches.

    After creating the case, all the matches are converted to events and you can view the case details in card view or list view.

    You can filter your search for results based on parameters like Match Quality, City, Country of Residence and Country of Birth.

    To view the matches, click View Matches option from the Screening History tab. The records matching the search criteria with events are displayed. You have the card view and the table view. In the table view, you can also sort the columns in ascending or descending order. To create a case, click the Create Case option.

    To view the screened record details, click the date link under Screened On column. The Screened Record page is displayed with all the details provided for the screening.

    To view the latest matches, click Screen Again option from the Screen Record page or and create new cases using the Screen Again or the Screening History page.

    To create a case, click Create Case option from the Screen tab or the actions button from the Screening History tab.

  4. To download all the screening logs, click the download icon.