8.5.1.8 Adding Application Rules to Workflow

To add an application rule to an existing workflow, follow these steps:

1. On the Workflow Designer page, click Configuration tab. The Configuration page is displayed.
2. Identify the workflow and the status you want to run this condition on and then click a workflow you and against that status click under the Application Rule.
3. Select one or multiple conditions from the drop-down.
4. To save the changes, click Save as Draft.
5. To move the status of the workflow to completed, open the workflow and click Mark As Complete.

   Note:

   If the specified condition is not met at the defined stage of the case, then a generic error message is displayed and you cannot move past this stage for that case.