8.5.1 Adding or Configuring Match Quality for Customer Screening Events

This topic provides information about configuring match quality for Customer Screening (CS) events.

To update the match quality for events, follow these steps:

1. Click Open icon to view the Ask Oracle page.
2. Click Admin menu. The Investigation Hub Administration page is displayed.
3. Click Customer Screening Configurations link. Customer Screening Case page is displayed. You can configure Minimum and Maximum values for Low, Medium and High Match Quality of events.
4. In the Configure Match Quality for Customer Screening Events section, on the Match Quality row, click Min Value and update based on your requirement.

   Note:

   You can update only the minimum value, while the maximum value is automatically updated based on the previous category. Ensure that the lowest minimum value is set to 0, and do not assign duplicate values, otherwise there will be a validation error.

   Note:

   After an upgrade to the current release, the custom values set for the Minimum and Maximum values for Medium Match Quality of events are going to be replaced with the default values. If you require the custom values, then readd these values after the upgrade.
5. To add a custom match quality, click the Add Match Quality Category button.
   1. Provide a name for the Match Quality you are adding.
   2. Provide a code for the match quality.
   3. Provide a minimum value for the match quality.
   4. (Optional) Click the fill icon to add a color code to identify the match quality on the UI.
6. (Optional) In the Badge Color column click the fill icon to define the color to display for this match quality.
7. Click Save. The updated changes will be reflected in events for match quality.