9 Performing Real-Time Customer Screening

Use the Real-time Customer Screening feature to screen individual and entity records. When you screen data in the real-time, you can see the details of the screened records. After screening is completed, you can create case in the Investigation Hub application.

In the Real-Time Screening History , the Event Decision actions (Reopen and False Positive) have been introduced across the Card View, List View, and AI Narrative View (with and without comments).

These actions can only be performed when the case status is New and the Assignee field is null (CSRT case has not yet been assigned to any user). Once the case is assigned or its status changes to Investigation (or any other state other than New), the Event Decision actions are disabled. There are two possible scenarios for this restriction.

In the first scenario, if a CSRT user attempts to take an Event Decision action while at the same time, an IHUB user assigns the same case to themselves, the CSRT user’s action will not be processed, and a message is displayed indicating that the case has been assigned and the action cannot be completed.

In the second scenario, if the IHUB user has already assigned the case before the CSRT user attempts the action, the Event Decision options are disabled for that case.

Additionally, for cases that are auto-eliminated or auto-closed, the Event Decision buttons are not available in any view, regardless of whether the case status is New or the Assignee is null. This ensures that manual event actions cannot be taken on cases that have been system-closed or auto-processed.

Note:

The Event Decision actions are applicable for both Real-Time Customer Screening for Individual and Real-Time Customer Screening for Entity.

Note:

  • Prerequisite: Users need to add Watchlist Management to perform Real-Time Customer Screening. To add watchlist management, see the Watchlist Management.
  • User (Admin/Analyst/Supervisor) should map the IHRTANALYSTGRP Group to view iHub Real-Time Customer Screening menu under OFSCCM.
  • The iHub Real-Time Customer Screening menu is displayed in the setup when the Customer Screening is deployed.