8.6.6 Case Workflow Mapping

This topic provides information about mapping case type to the workflow. Users can map case type only when the workflow status is sets as complete on the Configuration tab.

To map a case type to the workflow, follow these steps:

1. Click Open icon to view the Ask Oracle page.
2. Click Admin menu. The Investigation Hub Administration page is displayed.
3. Click Workflow Designer link. The Workflow Designer page is displayed.
4. Click Case Workflow Mappings tab. The Workflow Designer page is displayed.
5. Click Edit Workflow Mapping icon against the workflow.
   The Edit Case Workflow Mapping page is displayed.
6. From the drop-down list, select the required case types.
7. Click Save. The case type is mapped to the selected workflow and the workflow status will be Mapped on the Configuration tab.

   Note:

   Users should not map one case type to the multiple workflow whereas one workflow has n number of unique case types.

   If you want to remove case type which is mapped to the workflow, click the Case Types column. Click remove icon and then save.

   The columns can be customized using the Actions menu. For more information, see the Using Interactive Reports section.