5 Acting on Cases

This topic describes how to take an action for the selected case(s).

Users can take action on both Case List and Case Summary pages as follows:

• On the Case List page, select case and click Actions Menu and then select the appropriate action.
• On the Case Summary page, select the appropriate action from the Actions drop-down list. The Actions drop-down list displays only for the AML_SURV and KYC cases.

Note:

If the logged in user is mapped to IHUBVIEWROLE role, then you can only view the cases in iHUB and the audit history of the case. You cannot perform any actions on a case.