5.1.11.5 Closing Duplicate Cases

To close a duplicate case:

1. Click Actions menu and select Related Cases. The Related Cases page for the parent case is displayed with list of related cases.
2. Click Actions Menu from the related cases row that you want to close and select Close as Duplicate.
3. Click Confirm in confirmation pop-up window.
   If all the validations are satisfied, then the case is closed as duplicate and a successful message is displayed.