5.1.11 Linking, Merging and Closing Duplicate Cases

This feature allows you to link and merge cases to the current case. You can link cases to one another, merge case to one another, and close cases as duplicate for the related cases. All the information, including events, business entities, narrative, comments, and attachments of child case are copied to the parent case.

The audit history of the parent case will record which cases were merged into it.

Currently this feature is supported only for AML cases and you can merge, close and reopen closed cases based on AML workflow designs.