5.1.5 Updating the Narrative

Use the Narrative option to capture any narrative surrounding the analysis of a case that has helped you decide how to dispose the case.

Note:

• You should be assignee for the case to take action.
• You cannot take action when status of the case is closed.
• The Narrative Action is not applicable for KYC and TF case types.
• If you want to apply the current narrative as a template for the case then use Apply Template.

The narrative exists as a single data element on a case, which allows you to add and maintain that narrative.

To update the narrative, follow these steps:

1. Click Actions menu and select Narrative. The Case Narrative pane is displayed.
2. Enter your analysis in the Message Text and format as required.
   1. If you want to reset the previously generated narrative, then click Use Template.
   2. To apply a template, select the required template from the Template drop-down menu and click Apply Template.
      The following templates are available for selection:

      • Business Non-SAR Narrative - brief summary of the business activity that does not warrant a SAR filing.
      • Individual Non-SAR Narrative - brief summary of the individual’s activity that does not warrant a SAR filing.
      • AI investigator Insight - AI Investigator based narrative details from the current state of the case.

        Note:

        The AI investigator Insight template is available only when AI Investigator is enabled.

   • You can reapply or regenerate a narrative by clicking Apply Template and this is applicable only for AML cases.
   • To clear the narrative, click Clear Case Narrative.
3. Format the narrative as required using the Show More Items menu.
4. Click Save Case Narrative. The case is updated with the new narrative.