7.1 Viewing the Case Assignment Rules Page

This section describes how to navigate to the Case Assignment Rules page.

To view the Case Assignment Rules page, follow these steps:

  1. Click Application Administration and then click Investigation Hub Administration.
  2. Select Case Assignment Rules. The Case Assignment Rules page opens.

    Table 7-1 Case Assignment Rules Table Columns and their Description

    Columns Description
    User Group Name of User Group.

    For example, IHUB Admin User Group or UK_KYC_Manager.
    Case Type The case type for cases which can trigger AML_CA case creation.

    For example, AML_SURV.
    Jurisdiction The jurisdiction, such as geographic locations and legal boundaries, to which the case belongs.

    For example, AMEA or FR.
    Business Domain Name of Business Domain.

    For example: Mortgage.
    Mapped Queues List of Mapped Queues.
    For example:
    • TM Cases (Filter - Case Type=TM) or
    • FR_TM_Loan_L1 (Filter - Case Type=TM, Jurisdiction=FR, Business Domain=Loan, Account=1)
    Actions Actions you can take on queues:
    • Add New Queue
    • Add From Existing Queues