Add Status

To add a new status, follow these steps:
  1. Click Open Open icon to view the Ask Oracle page.
  2. Click Admin menu. The Investigation Hub Administration page is displayed.
  3. Click Workflow Designer link. The Workflow Designer page is displayed.
  4. Click Status tab. The Status page is displayed.
  5. Click Add Status. The Add Status pane is displayed.
  6. Enter/Select the fields as described in the following table.

    Table 8-7 Add Status - Field Description

    Field Description
    Status Code Enter the status code. These status codes are used as stages in the workflow designer and moving the case through the workflow.

    This field accepts only alphanumeric and hyphen values. Other special characters are not allowed.

    Note: This code cannot be edited after the case status has been added.

    Status Type From the drop-down list, select the Status Type. The available options are:
    • Starting
    • Investigation
    • Review
    • Closed True Positive
    • Closed False Positive
    • Closed Auto Eliminated
    Status Name Enter the new status name.
    Description Enter description about the status.
    Category From the drop-down list, select the Category.

    Note:

    All the fields are mandatory except Description.
  7. Click Save. The new status will be added and listed in the Status page.

    Note:

    If a user creates a record in the English language and then changes the language, for example, Portuguese, from the Locale drop-down in the User Preferences screen, then the next time any user logs into the application, they will be able to see the newly created record in the selected language. Also, when this record is accessed in edit mode, any changes that were done in the Name and Description fields will appear in the selected language.