Add Case Type

To add a new case type, follow these steps:
  1. Click Open Open icon to view the Ask Oracle page.
  2. Click Admin menu. The Investigation Hub Administration page is displayed.
  3. Click Case Designer link. The Case Types page is displayed.
  4. Click Add Case Type. The Add Case Type pane is displayed.
  5. Enter/Select the fields as described in the following table.

    Table 8-8 Add Case Type - Field Description

    Field Description
    Case Type Name Enter the name for the Case Type.
    Case Type Code Enter a unique code for the Case Type.

    Note: This cannot be edited once the Case Type has been added.

    Class Name From the drop-down list, select the Class Name.
    Case Type Description Provide a description for the case type.
    Correlation Rule From the drop-down list, select the Correlation Rule.

    Note: You cannot map one Correlation Rule to multiple Case Types.

    Auto-Claim This functionality is supported across all case statuses provided it has been configured for the applicable case type. When this feature is enabled, the case will be automatically assigned to the user when they open the Case Summary page, regardless of the case’s current status.

    Select the toggle button to enable an analyst user to auto-claim a case when the status of the case is New, Unassigned or Open. If this configuration is enabled, then the Assign To Me button is not displayed for a case and the case is automatically assigned to the logged in user. Also, any case that is in an unassigned state, irrespective of its status, will be assigned to the logged in user if this auto-claim button is enabled for that case type.

    Headers Add the required headers to view these fields on case details page. Select one or more headers from the left table and move them to the right table. You can change the ordering of the fields using the up and down buttons.

    Note:

    All the fields are mandatory except Correlation Rule.
  6. Click Create. The new case type will be created and listed in the Case Types page.
    After creating the case, the case is automatically audited at the back end.