5.3.5.2 Configuration

• Storage Location:

  Case category values are stored in the CS_IH_CONSTANTS table using the key IT_CASE_CATEGORY.

• How to Update:

  To add, update, or remove case categories, modify the value associated with the IT_CASE_CATEGORY key in the CS_IH_CONSTANTS table.

Note:

Periodically review and update the list to match evolving regulatory, compliance, or business requirements.