1.8.2 Editing a Record

To edit a record, follow these steps:

1. Select the check box in line with the record you want to edit.
2. Click Edit to open the Edit Case Creation Reason window.
3. Edit the required fields.
4. Click Save and click OK to save the record.

   Note:

   When you edit a record, the name of the Case Creation Reason gets updated for that particular locale only.
5. Click Reset and click OK if you want to reset the fields to previously saved values.