11.1 Case Qualification Report

Use this section to view Case Qualification Report.

To view the Top 10 Words or Causes of Hits Identified, follow theses steps:

1. Select the required criteria from the following different filter drop-down lists:
   • Case Created Date
   • Case Closed Date
   • Case Owner
   • Case Owner Rule
   • Status Placeholder Code
   • Jurisdiction
   • Status Category
   • Status Description
   • Business Domain
2. Hover-over the pivot table to view the Total Cases by Priority-CS and Case Priority.