1. User Guide
  2. Transaction Filtering
  3. Productivity
  4. Productivity - Average Time (in Days) to close a case by Message Category

8.2.1 Productivity - Average Time (in Days) to close a case by Message Category

Use this section to view Average Time (in Days) to close a case by message category.

To view Average Time (in Days) to close a case by message category, follow these steps:

  1. Select the date from the Case Closed Date drop-down list. Based on your selection, the report is displayed.
  2. A table format is used to display the average time to close the case for each message category.