8.1.8 TF Due Cases beyond SLA

Use this section to view the number of Cases which meet the due date or exceed the due date.

To view the total number of cases beyond the SLA:

1. Select the required criteria from the following different filter drop-down lists:
   • Case Generation Date
   • Jurisdiction
   • Status
   • Case Reason
   • Case Type
2. The bar graph displays the total due cases for each status category.