1. User Guide
  2. Transaction Filtering
  3. Productivity
  4. TF Productivity - Average Time (in Days) to close a case by User

8.2.4 TF Productivity - Average Time (in Days) to close a case by User

Use this section to view Average Time (in Days) to close a case by user.

To view Average Time (in Days) to close a case by user, follow these steps:

  1. Select the date from the Case Closed Date drop-down list. Based on your selection, the report is displayed.
  2. A bar graph is used to display the average time to close the case by user.
  3. Right-click on the report aggregate measure to navigate to corresponding drill-down detailed report named Productivity - Average time by user Drill Down.