5.14 Forecast Trend Report for Cases

Use this section to view Forecast Trend Report for Cases. A Line graph is used to display reports. The Case Created Date and Case Type filters are used to generate this report.

To view TM Cases - Transaction & Products Top 5 details, follow these steps:

1. Select the date range from the Case Creation Date (default 12 months) and select the Case Type from the list. Based on your selection, the report is displayed.
2. Hover over Line graph displays Total cases and Case Created Month.