11.2 Unusual Case Qualification Report

Use this section to view Unusual Case Qualification Report.

To view the Unusual Case Qualification Report, follow theses steps:

  1. Select the required criteria from the following different filter drop-down lists:
    • Case Created Date
    • Case Closed Date
    • Case Owner
    • Case Owner Rule
    • Status Placeholder Code
    • Jurisdiction
    • Status Category
    • Status Description
    • Business Domain
  2. Hover-over the pivot table to view the Unusual Case Qualification Report.