Customer Centric Reports-Top 10 customers having more number of cases

Use this section to view the summary of Customer Centric Reports-Top 10 customers having more number of cases (TMCS/KYC/TF/CS). A tag cloud is used to display the reports.

To view the summary of Customer Centric-Top 10 customers having more number of cases (TMCS/KYC/TF/CS) report, follow these steps:

1. Navigate to the Case Management workbook and click Customer Cases. The Cases by Top 10 Customers page appears.
2. Select the values of Case Created Date, Case Closure Date, Case Class Name, Jurisdiction, Status Description, and Case Priority filters. Based on your selection, reports are displayed.
3. Hover-over the tag cloud to see the Total Cases by Customer.
4. Right-click on the report aggregate measure (Tag Cloud) to navigate to corresponding drill-down detailed report named The Cases by Top 10 Customers-Drilldown.