9.7.1.3 Customer Details Canvas

The customer profitability analysis detailed summary displays differents perspectives of customer and household data.

You can select, a customer name, customer number, or account number. This helps in navigating to the profile belonging to the customer.

To review customer details in the application, open In App Dashboards, select Customer Profitability, and then select CP Customer Details.

In-Application Dashboard Filters:

• As-of date:Select the reporting date.
• Segment Types:Select the required segmentation type.
• Segment Name:Select the customer segment.
• Customer Code:Select the customer whose details you want to review.

For example, Select a specific customer as Jonathan Noel.

This displays data available in detail around the accounts of the selected customer.

Figure 9-156 Canvas Customer Detail

The customer summary information report shows the following details that are of interest to a front office persona:

• Product Holding
• Tenure of the products
• Account Balance
• Segment Information

As per selected dates:

Figure 9-157 Report - Customer : Summary Information

This report shows details of the banks customers who belong to the same household as that of the selected customer. The customer names are displayed along with the product holdings. In a wholesale context, this shows the subsidiaries of the selected customer.

Figure 9-158 Report - Customer: Household Details

This report shows the P&L statement for the selected customer. The view is very detailed with all line item leaves. The view can however be compressed by selecting the appropriate level filter.

Figure 9-159 Report Income Statement Details

This tile shows a the total balances held by the customer at the bank across asset and liability products. The bars show the amounts for the individual products that are held by the customer, details of which can be viewed via mouseover.

Figure 9-160 Tile - Total Account Balance

This tile shows the customer income in terms of his salary or compensation. For a wholesale customer, this would be the net profits of the enterprise.

Figure 9-161 Tile - Annual Income

This tile shows the average account tenure of the customer at the bank across all his accounts. The bars show the tenures for the individual products/ accounts that are held by the customer, details of which can be viewed via mouseover.

Figure 9-162 Tile - Average Account Tenure

This report displays the NIM, RAROC, ROTA and ROE for the selected customer, aggregated from the customer accounts.

Figure 9-163 Report Key Performance Metrics

This report displays the NFI, GII, Interest Coverage and OpEx for the selected customer, aggregated from the customer accounts.

Figure 9-164 Report - Other Ratios

This report gives a view of the asset and liability balances of the customer as held at the bank across time periods.

Figure 9-165 Report - Balance Metrics