Approving/Rejecting Access Requests

When the Oracle Support team requests to access your database, complete the following steps to approve a reqest.

When the Oracle Support wants to access your Data for resolving technical issues, they will raise a request. After proper approval by the Oracle support team, will receive a email from Oracle Support (Managed Access), with the Service Request (SR) number, access level, access duration and the Expiration time. To approve the request:

1. Click the link in the e-mail to login to the OCI Console.
   Make sure to login with required roles and privileges required for request approval.
2. Click Managed Access, to view the list of Access requests.
3. Click the Request name to view the Access request details.
4. Click One of the following options to approve/reject the request.
   1. Approve - Approve the access request with proper validation.
   2. Reject - Decline the access request with reason.