1. Administration Guide
  2. Exemption Configuration
  3. Adding an Exemption
  4. Adding a Exemption through Case Management

3.2.1 Adding a Exemption through Case Management

The Analyst can add the exemption record in the Case Investigation User Interface. It then goes to the Supervisor for approval. If the Supervisor approves the exemption record, it is added to the exemption list. For more information on case investigation, see Oracle FCCM Cloud Services Case Investigation guide.

To add a new exemption record follow the subsequent steps:

  1. Navigate to Case Search and List Window. The Case Search and List page displays as a tab with a list of all open cases and a tab with a list of all open cases currently assigned to the logged in user.
  2. Select the case by clicking the corresponding Case ID hyper link to view the details. The Case Details page is displayed.
  3. In the Events list of the Case Details page, select one or more check boxes associated with events and click Add to Exemption. The Add to Exemption configuration page is displayed.
  4. Select the part of text to be added in exemption list click move move icon.
  5. Click Clear to delete the selected part of the name.
  6. Select the Expiry Date.
  7. Click Submit for Approval to submit the allow list name for approval or Click Cancel to close the window.
The exemption record is then send to the Supervisor for approval. The Supervisor can approve or reject the alert by clicking Actions.