2.3 Troubleshooting Your Display

If you experience problems logging into Oracle Financial Services or your display, the browser settings may be incompatible with running OFSAA applications. The following sections provide instructions for setting your Web display options for OFSAA applications.

Enabling JavaScript

  1. Navigate to the Tools menu.
  2. Click Internet Options. The Internet Options dialog box is displayed.
  3. Click the Security tab and click Local Intranet icon as your Web content zone.
  4. Click Custom Level. The Security Settings dialog box displays.
  5. In the Settings list and under the Scripting setting, enable all options.
  6. Click OK, then click OK again to exit the Internet Options dialog box.

Enabling Cookies

Cookies must be enabled. If you have problems troubleshooting your display, contact your System Administrator.

Enabling Temporary Internet Files

Temporary Internet files are pages that you view on the Internet and store in a folder for quick viewing later. You must adjust this setting to always check for new versions of a stored page.

To adjust your Temporary Internet File settings, follow these steps:
  1. Navigate to the Tools menu.
  2. Click Internet Options. The Internet Options dialog box is displayed.
  3. On the General tab, click Settings. The Settings dialog box displays.
  4. Click the Every visit to the page option.
  5. Click OK, then click OK again to exit the Internet Options dialog box.

Enabling File Downloads

This section describes how to enable file downloads.

To enable file downloads, follow these steps:
  1. Navigate to the Tools menu.
  2. Click Internet Options. The Internet Options dialog box is displayed.
  3. Click the Security tab and click the Local Intranet icon as your Web content zone.
  4. Click Custom Level. The Security Settings dialog box displays.
  5. Under the Downloads section, ensure that Enable is selected for all options.
  6. Click OK, then click OK again to exit the Internet Options dialog box.

Setting Print Options

This section explains how to enable printing background colors and images.

To enable this option, follow these steps:
  1. Navigate to the Tools menu.
  2. Click Internet Options. The Internet Options dialog box is displayed.
  3. Click the Advanced tab. In the Settings list, under the Printing setting, click Print background colors and images.
  4. Click OK to exit the Internet Options dialog box.

    Note:

    For best display results, use the default font settings in your browser.

Enabling the Pop-Up Blocker

You may experience difficulty running the Oracle Financial Services application when the Pop-up Blocker is enabled. It is recommended to add the application URL to the Allowed Sites in the Pop-up Blocker Settings.

To enable Pop-up Blocker, follow these steps:
  1. Navigate to the Tools menu.
  2. Click Internet Options. The Internet Options dialog box is displayed.
  3. Click the Privacy tab. In the Pop-up Blocker setting, select the Turn on Pop-up Blocker

    option. The Settings enable.

  4. Click Settings to open the Pop-up Blocker Settings dialog box.
  5. In the Pop-up Blocker Settings dialog box, enter the application URL in the text area.
  6. Click Add. The URL appears in the Allowed site list.
  7. Click Close, then click Apply to save the settings.
  8. Click OK to exit the Internet Options dialog box.

Setting Home Page Preferences

The Preferences section enables you to set the preferences for your home page.

To access this section, follow these steps:
  1. Navigate to the Oracle Financial Services Analytical Applications (OFSAA) page.
  2. Click Preferences from the drop-down list in the top right corner, where the user name is displayed. The Preferences page is displayed.

    Figure 2-5 Financial Services Transaction Filtering Preferences Page


    Description of Figure 2-5 follows
    Description of "Figure 2-5 Financial Services Transaction Filtering Preferences Page"

  3. In the Property Value drop-down list, select the application you want to set as the home page.

    Note:

    Whenever a new application is installed, the corresponding value is found in the drop- down list.
  4. Click Save to save your preference.