3 About Business Domains

Business domains are used to classify records of different business types (such as Retail Banking vs. Private Banking) or to restrict access to data (such as sensitive employee data).

Business domains are used to classify records of different business types (such as Retail Banking vs. Private Banking) or to restrict access to data (such as sensitive employee data). Records (such as accounts, customers, and cases) can be linked to a business domain. Administrators map user groups to one or more business domains. Users can access records with any business domains that their user group has been mapped to.

For example, you have defined a business domain as EMP: Employee Information. You assign this business domain to the account and customer records that belong to employees. Only users who are in user groups mapped to the EMP business domain can view these records.

Cases can be linked to one or more business domains. User groups who are mapped to either business domain can view these cases. For example, when multiple Events are correlated to a case, if Event1 has come from Retail and Event 2 has come from Institutional Broker-Dealer, then the case belongs to both business domains. Users in user groups mapped to either business domain can view these cases. The General business domain is provided by default with this application.