Using the Auto Closure Rules Widget
Auto-closure rules are designed to automatically close events which met specific criteria, in order to reduce the number of events that require manual investigation.
Note:
No new Auto-closure rules can be created in the application.The cases and associated event generated go through the auto-closure rules widget. If any of the auto-closure rules are applicable as per pre-defined rule sets, those events are filtered and auto-closed. When an event is auto closed, the event decision will be provided as Auto-closed and event comments will be updated.
Auto-closure rules can be enabled or disabled anytime and can be enabled based on the event type (SAN/PEP/EDD/PRB). If any auto-closure rule applies for an event, the remaining rules are not executed.
Table 7-3 Auto-Closure Rules
Rule Priority | Rule Name | Description |
---|---|---|
1 | Customer's Age is less than 16 years | Where the individual customer profile’s age is under 16 years old. This rule is not applicable for entities. |
2 | Customer Identified as PEP | Where the customer profile has been identified as a Politically Exposed Person (PEP) and has a positive PEP indicator attached. |