20.2.39 AIInsightGeneration Batch Details

The AIInsightGeneration batch is to generate the AI insights for the cases in Investigation Hub. This feature can only be used if Artificial Investigation Assistant Cloud Service is deployed. This feature is supported for CS RT, CS Batch and 314a cases (except CS_314aTRX and CS_EE type cases) that give a conclusion summary based on each event details.

To enable the AIInsightGeneration, run the GenerativeAIInsights Task batch by selecting the required option.

The batch has the following two options:
  1. Generate for All - select this option to run new and failed events.
  2. Re-generate for All - select this option to run existing successful events only.

Note:

The AI Insight Generation batch is designed with automated recovery capabilities. Because this batch may encounter temporary throttling during GenAI service calls, we recommend running it independently rather than including it in a batch group. To improve recovery, schedule the batch to run multiple times on the same day. Follow-up runs will automatically pick up pending and failed events for reprocessing.

If the batch still does not complete successfully after three retries, contact My Oracle Support.

For details on configuring and running batches, see the Scheduler Services User Guide.

To enable AI Generative feature, ensure that you:
  1. Enable the AI Investigator (AII).
  2. Run the AIInsightGeneration batch after running other batches for case creation.
The following are the AI narrative status for a CS case:
  • Narrative has not yet been initiated - the batch is not yet run for the narrative to be generated.
  • Narrative generation is in progress - the batch is running, and the narrative is getting generated.
  • Actual narrative after it is generated - the batch is completed, and the narrative is displayed.
  • Narrative generation failed - the batch is completed but the narrative is not generated due to insufficient data.

Note:

If either Customer or Watchlist information or both are unavailable, then the AI narrative is not generated for CS and RT CS cases.

Table 20-102 AIInsightGeneration Batch Details

Sequence Tasks for AIInsightGeneration Batch Description Jobs for AIInsightGeneration Batch Pipelines for AIInsightGeneration Batch
1 GenerateAIInsightsTask The GenerateAIInsights batch is used to generate the AI Insight narrative for the events of Customer Screening Cases. Not Applicable Not Applicable
2 AIInvestigatorValidationTask In this we are validating the SKU Present and whether AI Investigator is enabled for the case. Not Applicable Not Applicable