Hold Details
The Hold Details zone lists the active hold requests due to which the bills of the respective account are kept on hold. It contains the following columns:
Column Name | Column Description |
---|---|
Hold Request Information | Displays information about the hold request. Note: It has
a link. On clicking the link, the Hold Request screen appears where you can view the details of the respective
hold request.
|
Status | Indicates the status of the hold request. The valid values
are:
|
Entity | Indicates the type of the entity for which the hold request
is created in the system. The valid value is:
|
Hold Reason | Displays the reason for which the hold request is created for the account. |
Hold Process | Indicates the process that is kept on hold for the account. |
Start Date | Displays the date from when the hold request is effective for the account. |
End Date | Displays the date till when the hold request is effective for the account. |
Related Topics
For more information on... | See... |
---|---|
How to view the 360° information of an account | Viewing the 360° Information of an Account |
Customer 360° Information - Account tab | Customer 360° Information - Account |