Setting the DELINPROC Feature Configuration

Procedure

To set the DELINPROC feature configuration:

  1. Click the Admin link in the Application toolbar.
    A list appears.
  2. From the Admin menu, select F and then click Feature Configuration.
    A sub-menu appears.
  3. Click the Search option from the Feature Configuration sub-menu.
    The Feature Configuration Query screen appears.
  4. In the Feature Configuration Search zone, enter DELINPROC in the Feature Name field.
    Note: ORMB search engine supports wildcard search, where you can substitute the percentage (%) symbol as a stand in for any word or letter in a search criteria. You can use the '%' wildcard character in all input fields except the date and ID fields. The '%' wildcard character is suffixed automatically at the end of the partial search criteria. Therefore, you may or may not specify the wildcard character at the end of the partial search criteria. However, you have to prefix the wildcard character manually wherever required.
  5. Click Search.
    A list of feature configurations that meet the search criteria appears in the search results.
  6. In the Search Results section, click the link in the Description column corresponding to the feature configuration whose details you want to edit.

    The Feature Configuration screen appears. It contains the following option types:

    Option Type Description Mandatory (Yes or No)
    Delinquency Process Field Mapping Used to specify a delinquency process preference which is created using the Delinquency Process preference category through the Field Mapping screen. The system then avails the attributes from the preference at various stages in the lifecycle of a delinquency process.
    Note: This option type is applicable for both the fully insured group and the fully insured individual businesses. For more information about the preference, refer to the Delinquency Process Preference section.
    		 Yes (Conditional)
    Note: This data is required while defining a delinquency process preference.
    Policy Characteristic Type for Customer Contact Used to indicate the characteristic type using which you want to store the policy ID on the customer contact. Here, you must specify a characteristic type where the characteristic entity is set to Customer Contact.
    Note: This option type is referred in the C1-NOTADREC and C1-NOTADCAN algorithms attached to a customer class. It is required when the group customer wants to allocate advance deposit to settle its overdue bills through a delinquency process. It is only applicable for the fully insured group business.
    		 Yes (Conditional)
    Note: This data is required while defining a delinquency process preference.
    Routing Method - Contact Method Mapping Used to specify a routing method - contact method mapping preference which is created using the C1_​BillRouteCntMethMap business object through the Field Mapping screen. The system then derives the preferred contact method for the bill routing method from the routing method - contact method mapping preference while creating a customer contact for a person or an account during the delinquency management.
    Note: This option type is applicable for both the fully insured group and the fully insured individual businesses. For more information about the preference, refer to the Routing Method - Contact Method Mapping Preference section.
    		 Yes (Conditional)
    Note: This data is required while defining a delinquency process preference.
  7. Enter the values for the required option types in the Feature Configuration screen.
  8. Click the Save button in the Page Title area.
    The changes made to the feature configuration are saved.